1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
We ship products anywhere in the world.
Hardware and software delivered on media and in stock will typically ship out in 2-3 business days.
Downloadable software and maps will be delivered to you electronically by e-mail or download within 2 business days.
Lost shipments will be replaced free of charge at the earliest time possible.
Our shipping charges are determined by the weight of your order, excluding applicable sales tax.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
All our software products are available as functional trial versions. You are encouraged to try the software before you buy. Software orders are not refundable and cannot be returned.
If you are dissatisfied with your hardware order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 14 days of the purchase date
will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received
within 2 business days of receipt of package.
In case following conditions are not met Astrogenic Systems reserves the right to charge 15% restocking fee or refuse the return.
• the items must be returned for refund or exchange within 14 days of original purchase
• items and packaging must be received in new condition
• the original packaging must not be damaged
• packaging must include all original items, manuals etc.
• Return Authorization Number must be clearly marked on the shipping box
• return package must include copy the original invoice or sale receipt
Before returning package you need to contact Astrogenic Systems to receive a Return Authorization Number (RAN)
. This number is to be clearly marked on returning package.
To obtain a RAN you can contact us via the contact form
. When contacting us please also state
reason for returning the product. Mail your package in a prepaid, insured, traceable method to the address below.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.
However, you can return the item for a refund. See our Return policy.
(Please note RAN is required for all returns!)
C/Londres 4 casa 7
29639 Benalmadena (MA)